Start with your clinic’s time zone
Seeing a different time in an appointment email? First, check the time zone saved for your clinic.
Open Settings, then Business Profile.
Scroll to Business Physical Address and find Time Zone. Check that it matches your clinic’s location.
Click the screenshot to see it full size.
If the times still don’t match
Compare the date, time and time zone in the email with the appointment. Share those details with support so they can check what happened.
Ask support before changing time-zone settings. A different displayed time doesn’t tell us, on its own, what caused the problem.
Need support?
Use the 24/7 chat widget in ClinicMonk™ for immediate help, or join office hours Monday to Friday at noon ET.
Visit the Support Dashboard to find the chat widget and office-hours details.