Help people feel comfortable before they book. Add a friendly photo and tell them who they’ll speak with.
1. Open your consult calendar
Go to Settings → Calendars. Under Meetings, click the pencil beside your existing consult calendar, such as Free 20-Minute Consult. Choose the calendar used on your website.
2. Add your coordinator’s photo
Open Basic details and find Calendar logo. This is where the photo on your booking page goes, even though the field says “logo.”
Have your new photo ready. If an old image is already there, use Remove logo, then use the image upload area to add your coordinator’s photo. Choose a clear, friendly headshot and check the crop. Square or Circle changes how it appears.
3. Add their name and welcome message
In Description, add the name of the person who will take the call. If the sentence has a name placeholder, replace that whole placeholder with their name. Don’t leave an empty space between the commas.
You can use this wording. Replace [coordinator’s name] before saving:
Taking the first step can feel overwhelming. You don’t have to figure it out alone.
Our Intake Coordinator, [coordinator’s name], will take the time to understand what you’re looking for, answer your questions, and help connect you with the therapist who is the best fit for your needs.
Want it to sound more like your practice? Edit the wording in the same Description box. Keep it short, warm, and clear.
1: Photo area. 2: Name and welcome message. Click the screenshot to see it full size.
4. Save and check what people see
Click Save changes. Open your booking page from your website and check the photo, name, and full message on both your computer and phone.
Typing a name here changes the welcome message only. It doesn’t change who receives the bookings. If your intake coordinator has changed, ask the team to check the calendar’s assigned person too.
Here’s the look you’re aiming for
Example booking page. Emma Wilson is a fictional demo name added to the image; use your own coordinator’s name.
Need support?
Use the 24/7 chat widget in ClinicMonk™ for immediate help, or join office hours Monday to Friday at noon ET.
Visit the Support Dashboard to find the chat widget and office-hours details.