Make sure people can book a consult when your intake coordinator is available.

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Go to Settings → Calendars → Meetings. Click the pencil beside the consult calendar connected to your website.

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Open Availability, then click your intake coordinator’s name under Booking availability.

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Click Edit. Choose Customize schedule for this calendar only if you only want to change consult hours.

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Edit this schedule updates every calendar using that schedule. Check the “Updates made here will apply to” message before saving.

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Under Weekly hours, check the days you take consults and enter the start and end times. Uncheck a day to make it unavailable.

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Check the Timezone before entering your hours. For a lunch break, use the + beside a day to add a second block. For example, 9 a.m.–noon and 1–5 p.m. leaves noon–1 p.m. free.

1: Time zone. 2: Start and end times. 3: Hours for a specific date. The demo name in this image is fictional. Click to enlarge.

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For a holiday or a different workday, open Date-specific hours and choose Add date specific hours. Select the date and set its available hours or mark it unavailable. These hours replace your usual hours for that date.

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Click Save in the schedule panel, then Save changes in the calendar editor. Open your booking page and check the dates you changed. Check the time zone shown on that page too.

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Changing availability doesn’t cancel existing appointments. Review any calls already booked during time you now need off.

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If a time is still missing, check for a Busy event in your connected calendar. Appointment length and buffer time can also affect which slots appear.

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Use the 24/7 chat widget in ClinicMonk™ for immediate help, or join office hours Monday to Friday at noon ET.

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Visit the Support Dashboard to find the chat widget and office-hours details.