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What Happens When You Add an Existing Client

When would you use this form? This isn’t common, but sometimes someone books a paid appointment directly in your EHR without going through…

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Written by Nicole McCance

When would you use this form?


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This isn’t common, but sometimes someone books a paid appointment directly in your EHR without going through your ClinicMonk™ contact form or consult booking. If this happens, use the Client Capture Form to add them to ClinicMonk™ and keep your dashboards and client metrics up to date.


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How to add them

First, search for the person in ClinicMonk™ so you do not add them twice.


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If they are not there, open your Client Capture Form using the link provided during setup. Ask support for the link if you cannot find it.


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Enter their first name, last name, phone number and email address, then select Submit Client. Add one client at a time.


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Then check that their information appears correctly in ClinicMonk™ before submitting anyone else.


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If they already have a record and you are unsure what to update, ask support for help.

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