If your Practice Growth Dashboard’s inquiry rate is missing, start with these checks. Google Analytics counts your website visitors; ClinicMonk™ needs those numbers for the inquiry rate.
1. Check your Google connection in ClinicMonk™
Open Settings → Integrations and find the Google card. If it says Connect, sign in with the Google account that has access to your clinic’s Google Analytics and review the requested permissions.
Click the screenshot to enlarge. Google Calendar is a separate connection.
Check the Google Analytics connection for the correct clinic website. Google calls the website’s Analytics setup a property, and its website data source a web data stream. The correct property and stream need to be connected. Having Google Ads connected by itself does not confirm this.
If your clinic’s Analytics setup is missing from the choices, check that you are using the right Google account. Ask whoever manages your website or Analytics to give that email access to the existing setup.
2. Check that Google Analytics is receiving visits
Open Google Analytics, select your clinic’s website, then open Reports → Realtime. Visit your website in another tab and check for activity. An empty report alone does not prove the connection is broken; consent choices, filters and blockers can affect a test visit.
If visits still are not being recorded, send your website company the website setup checklist and ask them to check the Google Analytics website tag.
3. Check your Practice Growth Dashboard
Return to Dashboard → Practice Growth and choose a date range that includes website activity. New Analytics data can take 24–48 hours to appear in standard reports, so the dashboard may not update immediately.
If Analytics is recording visits and the correct website is connected, but your inquiry rate is still missing, use the ClinicMonk™ chat widget and tell support which checks you completed.