Your Inquiry Rate shows how many website visitors reach out to your practice. ClinicMonk™ needs Google Analytics connected to count those website visitors.
Why is my Inquiry Rate blank?
Google Analytics may not be connected, or the wrong website may be selected. Here’s what to check.
1. Connect the right Google account
In ClinicMonk™, go to Settings → Integrations and find Google. If you see Connect, click it and sign in.
Use the Google account that has access to your website’s Google Analytics. This may be different from the account you use for email or Google Calendar.
If you don’t know which account to use, ask the person who built or manages your website: “Which Google account has access to our Google Analytics? Can you help us connect it to ClinicMonk™?”
2. Choose your practice’s website
In the Google Analytics connection, select your practice’s website and save. If you see a list of websites or accounts and aren’t sure which one is yours, ask your website person to help you choose.
If your website isn’t listed, you may be signed into the wrong Google account or need access. Your website person can help with that too.
Connecting Google Calendar or Google Ads does not connect Google Analytics. They are separate connections.
3. Check your dashboard
Go back to Dashboard → Practice Growth. Choose the dates you want to view, then refresh.
If you’ve just connected Google Analytics, allow 24–48 hours for new website data to appear. It may not show right away.
Still not showing?
Ask your website person to check that Google Analytics is counting visits to your website. If it is, and the right website is connected in ClinicMonk™, use the chat widget and let us know your Inquiry Rate is still blank.
Wait until your ClinicMonk™ setup is complete and our team confirms you’re ready before adding or replacing forms and booking links on your website.
Need support?
Join our office hours Monday to Friday, 12–1 PM EST. Visit the Support Dashboard to join.